Privacy Policy

Last Updated: November 17, 2023

This privacy notice for SUGARBLOCK LLC ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Download and use our mobile application (MetaRepair), or any other application of ours that links to this privacy notice.

  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at care@metarepair.co.

 

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

  • Email addresses

  • Passwords

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • Biometric data

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details (e.g., Facebook, Twitter). If you choose to register this way, we will collect the information described in the section below.

Application Data. If you use our application(s), we may also collect the following information if you choose to provide us with access or permission:

  • Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device's storage and other features. You can change our access or permissions in your device's settings.

  • Push Notifications: We may request to send you push notifications regarding your account or certain features of the application(s). You can opt out of these communications in your device's settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and manage user accounts.

  • To deliver and facilitate delivery of services to the user.

  • To respond to user inquiries and offer support.

  • To send administrative information to you, such as details about our products and services, changes to our terms and policies, and other similar information.

  • To fulfill and manage your orders, payments, returns, and exchanges.

  • To save or protect an individual’s vital interest, such as to prevent harm.

We use cookies to enhance your experience on our website.

What are Cookies?
Cookies are small data files stored on your device when you visit a website. They enable the site to remember your actions and preferences over time.

Types of Cookies We Use:

  • Website Functionality: Essential for navigating and using the features of our site.

  • Analytics: To understand how our site is used and improve its functionality.

  • Personalization: Tailoring the website experience and marketing communication to your preferences.

Your email and browsing behavior are used solely for this purpose, ensuring our communication is relevant and beneficial to you.

Your Choices:
Under GDPR, users in the EU have the right to choose which cookies to accept. We collect all cookies by default, but you can opt out through your browser settings.

For managing cookies and understanding your rights, refer to the help section of your web browser.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, we rely on the following legal bases:

  • Consent: We may process your information if you have given us permission to use your personal information for a specific purpose.

  • Performance of a Contract: We may process your personal information to fulfill our contractual obligations to you.

  • Legal Obligations: We may process your information where necessary for compliance with our legal obligations.

  • Vital Interests: We may process your information to protect your vital interests or those of a third party.

If you are located in Canada, we may process your information with your express or implied consent. You can withdraw your consent at any time.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with specific third parties.

We may share your personal information in the following situations:

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

If you register or log in using a third-party social media account (e.g., Facebook, Twitter), we will receive certain profile information from your social media provider. This may include your name, email address, friends list, and profile picture.

We will use this information only for the purposes described in this privacy notice. Please note that we do not control, and are not responsible for, other uses of your personal information by your social media provider.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

When we no longer need to process your personal information, we will either delete or anonymize it or securely store it and isolate it from further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through organizational and technical security measures.

We have implemented reasonable security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to the minor’s use of the Services.

If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to delete such data.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information.

You may review, change, or terminate your account at any time. Depending on your location, you may have the right to:

  • Request access to and obtain a copy of your personal information.

  • Request rectification or erasure of your personal information.

  • Restrict the processing of your personal information.

  • Object to the processing of your personal information.

To exercise these rights, contact us at care@metarepair.co.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. We do not currently respond to DNT signals.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Request disclosure of the categories and specific pieces of personal information we collect.

  • Request deletion of your personal information.

  • Opt out of the sale or sharing of your personal information.

To exercise these rights, contact us at care@metarepair.co.

12. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Virginia, you may be granted specific rights regarding access to and use of your personal information.

Under the Virginia Consumer Data Protection Act (CDPA), you have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling.

To exercise these rights, contact us at care@metarepair.co.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us at:

SUGARBLOCK LLC
Email: care@metarepair.co
Address: 1 Albert Street - Auckland Central, Auckland 1010

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to, update, or delete your personal information. To make such a request, please email us at care@metarepair.co.