This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We can update your address within the first 1–2 hours after the order is placed. Because we ship daily and process orders quickly, address changes after dispatch are not always possible.

If you need to make a correction, email us immediately at care@metarepair.co with your order number and the correct address.

We currently only ship from our fulfilment hubs in Auckland, Sydney - to AUS and NZ.

All orders ship out the next morning and typically arrive in 1–3 business days, depending on your region.

You’ll receive a tracking link as soon as your package leaves the warehouse so you can follow it every step of the way.